A logo for a company Description automatically generated A blue and white logo Description automatically generated April 14, 2025 Graduate School University of Memphis Dr. Carmen Astorne, Associate Dean Fogelman College of Business and Economics University of Memphis Dr. Ernest Nichols, Chair Department of Marketing & Supply Chain Management University of Memphis Re: Application for Full Graduate Faculty Status Dear Members of the Graduate School, Dr. Astorne and Dr. Nichols I am writing to formally apply for Full Graduate Faculty Status at the University of Memphis. I currently serve as an Assistant Professor in the Department of Marketing & Supply Chain Management, and since Fall 2024, I have also served as Co-Coordinator of the Marketing Ph.D. Program alongside Dr. Alex Pratt. Over the past six years, I have actively contributed to graduate education through the following roles: • Taught the doctoral-level course Advanced Marketing Management (Fall 2023) • Served on five dissertation committees: 1. Candice Marti, Louisiana State University – External Committee Member (Expected Summer 2025) 2. Casey Waldsmith, University of Memphis – Committee Member (Expected Summer 2025) 3. Priyanka Singh, University of Memphis – Committee Member (Graduated Summer 2023) 4. Svetlana Tokareva, University of Memphis – Committee Member (Graduated Summer 2023) 5. Eric Narcum, University of Memphis – Committee Member (Graduated December 2022) As part of my application, I include the following peer-reviewed research publications produced within the past six years: 1. Lindsey-Hall, Kristina K*., Susana Jaramillo*, Melanie Lorenz, Patrick Fennell, and Candice Marti (2025). “Profiling As a Service Failure.” Journal of Service Research. https://doi.org/10.1177/10946705241300668. (Classification: A+) 2. Kies, Alexander, Arne De Keyser*, Susana Jaramillo*, Elina Tang*, Jiarui Li*, and Ihtesham Ud-Din* (2024). “Wired for Work: Brain-Computer Interfaces’ Impact on Frontline Employees’ Well-Being.” Journal of Service Management. https://doi.org/10.1108/JOSM-03-2024-0098. (Classification: A) 3. Jaramillo, Susana, George Deitz, John D. Hansen, and Emin Babakus (2023). “Taking the Measure of Net Promoter Score: An Assessment of Construct and Predictive Validity.” International Journal of Market Research. https://doi.org/10.1177/14707853231213274. (Classification: B) 4. Lindsey-Hall, Kristina K., Susana Jaramillo, Thomas L. Baker, and Daniel Bachrach (2023). “An Examination of Frontline Employee-Customer Incidental Similarities in Service Failure and Recovery Contexts.” Psychology and Marketing. https://doi.org/10.1002/mar.21809. (Classification: A) 5. Lindsey-Hall, Kristina K., Susana Jaramillo, Thomas L. Baker, and Julian Arnold (2020). “Authenticity, Rapport, and Interactional Justice in Frontline Service: The Moderating Role of Need for Uniqueness.” Journal of Services Marketing. https://doi.org/10.1108/JSM-11-2019-0434. (Classification: B) 6. I have secured over $245,252.37 in externally funded research-oriented grants and contracts between 2022 and 2025 (Cayuse numbers 22-0509 and 23-0449). According to the FCBE Roles and Rewards document, external research-oriented grants totaling $100,000 or more may be counted as equivalent to one A-ranked publication for purposes of tenure and promotion. (Classification: A) As such, my cumulative scholarly contributions meet the standard of six publications, qualifying me for Full Graduate Faculty status. Thank you for your consideration. Please do not hesitate to contact me if you have any questions or require additional documentation. I am deeply committed to the success of our Ph.D. program and look forward to continuing my service in mentoring and supporting graduate students. Sincerely, A black background with a black square Description automatically generated with medium confidence Susana Jaramillo, Ph.D. Assistant Professor of Marketing Department of Marketing and Supply Chain Management Fogelman College of Business and Economics - ֱ Memphis, Tennessee 38152-3120 mjchvrri@memphis.edu | www.memphis.edu